Friday, December 22, 2006

Security issues with online ticket booking

Last night, while I was trying to book a ticket via IndiGo Airlines for an upcoming journey, I got an SSL Certificate validation error. While I'm tempted to think that it was some genuine problem, it could also be that the site was hijacked.

The question is how many folks in the online community know to understand the cryptic (or sometimes thankfully not-so-cryptic) messages that browsers can throw up during such cases ? And how many people will realize the enormity of the incident and the repercussions that it may have on them ?

My guess is that as more and more people get "online", chances of fraud are going to explode !Certainly not a great/new revelation or prediction, but I'm only now beginning to realize the potential as the number of online people increases enormously day by day combined with an increasing number methods of getting online via newer/easier mediums.

Security must necessarily be beefed up in newer and simpler ways.

Oh BTW, I did write to the various email contacts listed on their website, but I'm not sure if they'll even bother to reply. In which case it will prove serious callousness and total negligence for customer information security.

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