Sunday, November 28, 2004

HCL call centre in Ireland brings cheer

Much concern is expressed in Britain about moving call centre jobs to India, but here in Northern Ireland the words 'Indian call centre' bring cheer -- thanks to Indian IT major HCL Technologies.

There is much carping in British newspapers about the quality of service provided by Indian call centre staff, but experts in the field here are all praise for Indian entrepreneurship.

Thanks to globalisation and Indian enterprise crossing international borders, Northern Ireland has emerged as the latest destination in the West for investment by Indian companies.

HCL Technologies , an Indian software and information technology major, has set up a thriving call centre here that employs over 1,400 people, most of them locals.

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Read the complete article here.

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